Shipping and Refunds
Product prices are fixed and may include promotions or discounts. Prices are expressed in Euros (€) and include applicable taxes, but do not include any customs fees for international purchases.
Accepted payment methods:
Credit and debit cards: Visa, Mastercard, American Express, Maestro
Digital payments: Apple Pay, Google Pay, Shop Pay, Union Pay, PayPal and Klarna
Local methods: PayShop, MB Way, Multibanco Reference
Shipping and Delivery Times:
Orders are sent via CTT Correios de Portugal , with tracking code. Estimated delivery times:
📍 Portugal
✔ Mainland Portugal – 1 to 3 business days
✔ Islands (Azores and Madeira) – 3 to 7 business days
🌍 Europe
✔ European Union – 3 to 10 business days
✔ Albania, Andorra, Gibraltar, Guernsey, Isle of Man, Faroe Islands, Iceland, Jersey, Liechtenstein, North Macedonia, Moldova, Monaco, Montenegro, Norway, United Kingdom, Switzerland, Svalbard and Jan Mayen – 5 to 12 working days
🌎 North and Central America
✔ United States and Canada – 7 to 15 business days
✔ Barbados, Bermuda, Costa Rica, Curacao, Dominica, Cayman Islands, Turks and Caicos Islands, British Virgin Islands, Jamaica, Martinique, Dominican Republic – 10 to 20 business days
🌎 South America
✔ Brazil – 10 to 20 business days
🌏 Oceania
✔ Australia, New Zealand, New Caledonia and Fiji – 10 to 20 business days
✔ Norfolk Island, Christmas Island, Cook Islands, US Minor Outlying Islands, Pitcairn Islands, Solomon Islands, Cocos (Keeling) Islands, Nauru, Niue, Papua New Guinea, French Polynesia, Kiribati, Samoa, Tonga, Tokelau, Tuvalu, Vanuatu, Wallis and Futuna – 15 to 30 business days
🌏 Asia and Middle East
✔ China, UAE, Philippines, Hong Kong SAR China, Indonesia, Japan, Jordan, Kuwait, Malaysia, Maldives, Singapore, Thailand, Taiwan – 10 to 25 business days
🌍 Africa
✔ South Africa – 10 to 20 business days
Exchanges, Returns and Refunds:
* Botanika Soul is not responsible for delays resulting from external factors, such as strikes, customs clearance or periods of high order flow.
The customer can request an exchange or return within 15 days after receiving the order. To do so, please contact us via info@botanikasoul.com .
Return Conditions:
- The item must be returned in its original packaging and without signs of use .
- The cost of return shipping is the customer's responsibility and will not be refunded.
- The refund will be processed to the original payment method after the product has been received and evaluated.
Returns Address:
Waneska Vieira
Coastal Crossing, 3
3780-599, Vilarinho do Bairro, Portugal
It is recommended to send with tracking, as BOTANIKA SOUL is not responsible for losses.