No, you don't need an account to place an order. However, creating an account allows you to save your shipping information for faster checkout in the future, track your orders, and view your order history.

Botanika Soul jewelry is created by designer Waneska Vieira . Each piece is original and handmade , combining exclusive design with artisanal tradition. In addition, all jewelry is produced in Portugal , respecting high quality standards.

Yes! Our pieces are certified by the INCM (National Mint) Contrastaria , guaranteeing the authenticity and content of the precious metal used.

The INCM Assay Office verifies:

• The legal touch (percentage of precious metal in the alloy used).
• The application of the hallmark (official mark that certifies the quality of 925 silver and 24K gold plating).

📌 The application of brands is only mandatory on pieces weighing more than 2 grams.

For more information on precious metals certification, please visit the official INCM Assay Office website:
🔗 www.contrastaria.pt

Yes, it is natural for the 24K gold plating applied to 925 Silver to lose some of its shine or become duller with continued use. Factors such as contact with sweat, perfumes, creams, chemicals and even the pH of the skin can accelerate this process.

But don't worry! You can restore your gold plating whenever you want . In some cases, a professional cleaning by specialists or a goldsmith is enough to restore the piece's original shine.

Yes, it is natural for 925 Silver to oxidize over time, especially due to contact with air, sweat, cosmetics and other external agents .

To keep your jewelry looking shiny, we recommend storing it in a dry, airy place and cleaning it regularly with a special silver cloth . This will help preserve the shine and beauty of your jewelry for much longer!

Yes! We create custom jewelry to order , transforming your idea into a unique and special piece.

As these are exclusive creations, we do not exchange or return personalized products.

For more information or to request a quote, please contact us at info@botanikasoul.com .

We accept returns for unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. You can find a detailed return policy and instructions on our website or contact customer service for assistance.

No, it is not necessary! You can complete your purchase as a guest without having to create an account.

However, by registering in our store , you will have some advantages, such as:

✔ Track the status of your orders

✔ Save your favorite products

✔ Make future purchases easier without having to enter data again

The choice is yours, but we recommend creating an account for a more convenient and personalized experience!

If you notice any error in your order, please contact us as soon as possible via email at info@botanikasoul.com .

Changes or cancellations are only possible before the order is shipped , so the sooner you let us know, the better!

The following payment methods are accepted:

• Credit card
• MB WAY
• Multibanco (ATM) Reference
• PayPal
• Apple Pay
• Google Pay
• Klarna

Yes! All transactions at Botanika Soul are 100% secure. We use SSL (Secure Socket Layer) technology , which encrypts your data, ensuring total protection during payment.

We send our jewelry, always with great love, directly from Portugal to several countries around the world. Below is the complete list of destinations to which we deliver:

🌍 Europe

✔ Mainland Portugal and Islands

✔ All countries of the European Union

✔ Albania, Andorra, Gibraltar, Guernsey, Isle of Man, Faroe Islands, Iceland, Jersey, Liechtenstein, North Macedonia, Moldova, Monaco, Montenegro, Norway, United Kingdom, Switzerland, Svalbard and Jan Mayen

🌎 North and Central America

✔ United States, Canada, Barbados, Bermuda, Costa Rica, Curacao, Dominica, Cayman Islands, Turks and Caicos Islands, British Virgin Islands, Jamaica, Martinique, Dominican Republic

🌎 South America

✔ Brazil

🌏 Oceania

✔ Australia, Fiji, Norfolk Island, Christmas Island, Cook Islands, US Minor Outlying Islands, Pitcairn Islands, Solomon Islands, Cocos (Keeling) Islands, Nauru, Niue, New Caledonia, New Zealand, Papua New Guinea, French Polynesia, Kiribati, Samoa, Tonga, Tokelau, Tuvalu, Vanuatu, Wallis and Futuna

🌏 Asia and Middle East

✔ China, United Arab Emirates, Philippines, Hong Kong (SAR China), Indonesia, Japan, Jordan, Kuwait, Malaysia, Maldives, Singapore, Thailand, Taiwan

🌍 Africa

✔ South Africa

If your country is not on the list or if you have questions about international shipping, please contact us at info@botanikasoul.com .

Delivery times vary depending on the destination of the order. Below is an estimate for each region:

📍 Portugal

✔ Mainland Portugal – 1 to 3 business days

✔ Islands (Azores and Madeira) – 3 to 7 business days

🌍 Europe

✔ European Union – 3 to 10 business days

✔ Albania, Andorra, Gibraltar, Guernsey, Isle of Man, Faroe Islands, Iceland, Jersey, Liechtenstein, North Macedonia, Moldova, Monaco, Montenegro, Norway, United Kingdom, Switzerland, Svalbard and Jan Mayen – 5 to 12 working days

🌎 North and Central America

✔ United States and Canada – 7 to 15 business days

✔ Barbados, Bermuda, Costa Rica, Curacao, Dominica, Cayman Islands, Turks and Caicos Islands, British Virgin Islands, Jamaica, Martinique, Dominican Republic – 10 to 20 business days

🌎 South America

✔ Brazil – 10 to 20 business days

🌏 Oceania

✔ Australia, New Zealand, New Caledonia and Fiji – 10 to 20 business days

✔ Norfolk Island, Christmas Island, Cook Islands, US Minor Outlying Islands, Pitcairn Islands, Solomon Islands, Cocos (Keeling) Islands, Nauru, Niue, Papua New Guinea, French Polynesia, Kiribati, Samoa, Tonga, Tokelau, Tuvalu, Vanuatu, Wallis and Futuna – 15 to 30 business days

🌏 Asia and Middle East

✔ China, UAE, Philippines, Hong Kong SAR China, Indonesia, Japan, Jordan, Kuwait, Malaysia, Maldives, Singapore, Thailand, Taiwan – 10 to 25 business days

🌍 Africa

✔ South Africa – 10 to 20 business days

Delivery times may vary due to factors such as customs, holiday seasons or logistical delays. If you require further information, please contact us at info@botanikasoul.com .

Shipping costs vary depending on the destination and are calculated based on CTT Portugal rates. Below you will find the estimate for each region:

📍 Mainland Portugal and Islands

✔ Orders from €95.00 – Free Shipping

✔ Orders between €25.00 and €94.99 – €6.77

🌍 European Union

✔ Orders from €150.00 – Free Shipping

✔ Orders between €25.00 and €149.99 – €12.75

🇺🇸 United States

✔ Orders from €200.00 – Free Shipping

✔ Orders between €25.00 and €199.99 – €14.41

🌎 Other countries

✔ Orders from €200.00 – Free Shipping

✔ Orders between €25.00 and €199.99 – €15.00

💡 Note: Prices may change depending on the weight, volume of the order and any customs fees in the destination country.

If you have any questions or need more information, please contact us at info@botanikasoul.com .

Once your order is shipped, you will receive an email with a tracking code to track the delivery.

To track your order, simply enter the code on the CTT Portugal website or the responsible carrier website. If you need help, please contact us by email at info@botanikasoul.com

If your order has exceeded the estimated delivery time, please contact us at info@botanikasoul.com .

We will check the status of the order with the carrier and help in any way possible.

Yes! If you are not completely satisfied with your purchase, you can request a return within 14 days of receiving the order, in accordance with article 11 of DL 24/2014, of February 14 .

At Botanika Soul , we guarantee excellent service and provide a simple process for returns and exchanges:

🔹 Returns – Can be made up to 14 days after receiving the order.

🔹 Exchange for another item – Available up to 30 days after purchase, as long as it is for an item of equal or greater value.

📝 Note: For the return or exchange to be accepted, the product must be in perfect condition, without signs of use and in the original packaging .

If you need help or want to start the process, please contact us at info@botanikasoul.com .

If you need to exchange a piece of jewelry, simply contact us at info@botanikasoul.com . Each case will be analyzed individually to ensure the best solution.

At Botanika Soul , we follow the rules of article 11 of DL 24/2014, of February 14 , ensuring the right to free resolution and a simple process for returns and exchanges:

🔹 Returns – Can be made up to 14 days after receiving the order.

🔹 Exchange for another item – Available up to 30 days after purchase, as long as it is for an item of equal or greater value.

📝 Note: For the exchange or return to be accepted, the product must be in perfect condition, without signs of use and in the original packaging .

If you need help or want to start the process, please contact us at info@botanikasoul.com

Refunds are made using the same payment method used for the purchase and the time it takes for the amount to be credited may vary depending on the payment method chosen:

💳 Credit Card – 3 to 7 business days

💰 PayPal – 1 to 5 business days

🏦 Bank Transfer – 2 to 5 business days

📱 MB Way (Portugal) – 1 to 3 business days

📲 Apple Pay/Google Pay – 3 to 5 business days

🛍 Shopify Payments – 3-5 business days

Processing time begins after the returned product has been received and analyzed . If you have any questions or require further information, please contact us at info@botanikasoul.com .

The return shipping cost is the customer's responsibility .

First of all, we apologize for any inconvenience – unexpected things can happen, but we are here to solve them! 💛

If your jewelry has a manufacturing defect or is different from what you ordered , please contact us as soon as possible by email at info@botanikasoul.com . We will analyze the case and find the best solution for you.

If you need help or have any questions, you can contact us through the following channels:

📧 Email: info@botanikasoul.com

📍 Address: 3, 3780-599, Vilarinho do Bairro, Portugal

We are always available to help!

Do you want to always be up to date with the latest news and exclusive offers? 🌿✨

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🔹 Subscribe to our newsletter: Send an email to newsletter@botanikasoul.com and receive special content directly in your inbox.

💌 Special bonus: By subscribing to our newsletter, you will receive a 10% discount coupon on your first purchase ! 🎉✨

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